I have many of these experiences in everyday life, again, since they are easy to spot in today's world. One of these happened with of course, one of our cars. I go to Mike Dorian Ford in Clinton Township, MI. There are 3 people there that offer above and beyond service in what they do. First is the salesman that I go to there, his name is Bob. He's taken care of us for plenty of our vehicles over the years and he does a great job. Again, so many other car salesmen & women, don't bring a lot to the game. Many years ago, we went to another dealership and the salesman turned me off so much with his attitude, and how he talked about other people - I have not been back there since.
The service department that I go to is led by a guy named Shawn. Funny thing, there was another dealership that we got a few of our cars from years ago, a Lincoln/Mercury dealership and Shawn worked there for awhile. Due to our salesman from that dealership, his name is Chris along with Shawn, I kept taking my cars for service to that dealership. Once we started buying Fords when the Mercury brand disappeared, that's how I got connected to the Ford dealership. Guess what? Shwan became the Service Manager at the Ford dealership. I see how he handles things, working with his coworkers, how he treats the customers, the way he carries himself, these things really stand out to me. So now, since again I have a great duo to go to, I won't be going anywhere else.
Funny thing again as now there is a trio of people that continue to offer fantastic service with their great attitudes. Jackie is one of the customer service reps that I noticed her right away. The way she interacted with the customers, her fabulus smile and positive attitude was easy to spot. She takes so much pride and openly let's everyone know that she loves her job. I found out from Shawn today when I picked up our car that had a recall service appointment, that she was hired at the Lincoln dealership from a sub shop that was near there due to her outstanding qualities that she shows today. She just kind of laughed at the story and mentioned how lucky she is to work at a place that she loves working at so much. I will be filling out my survey that they send out and I will make sure that I let them know there how valuable these three people are.
Wherever you are in your life, you need to add this kind of value wherever you work, wherever you live. It will get you noticed more than you ever thought it could. When the old saying says go an extra mile, you need to look to go at least the extra 2 or even 5 miles. The world is crying for people to take the lead in customer service and leadership. These three are the latest example of people that bring it to whatever they do in life.