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Those That Offer The Most Value, WIN!

7/12/2019

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If you want to win in life, offer more.  The more value you offer in life, not just in your profession, but in life - you will have more winning moments for sure.  One of the key ingredients in this mindset is to understand first of all how rare it is.  Just the mere action that you take to offer more value, to go the extra mile, that will put you in rare air.  The best part of this is that since most people are not doing this, they make you look absolutely amazing by doing what they do!

I have many of these experiences in everyday life, again, since they are easy to spot in today's world.  One of these happened with of course, one of our cars.  I go to Mike Dorian Ford in Clinton Township, MI.   There are 3 people there that offer above and beyond service in what they do.  First is the salesman that I go to there, his name is Bob.  He's taken care of us for plenty of our vehicles over the years and he does a great job.  Again, so many other car salesmen & women, don't bring a lot to the game.  Many years ago, we went to another dealership and the salesman turned me off so much with his attitude, and how he talked about other people - I have not been back there since. 

The service department that I go to is led by a guy named Shawn.  Funny thing, there was another dealership that we got a few of our cars from years ago, a Lincoln/Mercury dealership and Shawn worked there for awhile.  Due to our salesman from that dealership, his name is Chris along with Shawn, I kept taking my cars for service to that dealership.  Once we started buying Fords when the Mercury brand disappeared, that's how I got connected to the Ford dealership.  Guess what?  Shwan became the Service Manager at the Ford dealership.  I see how he handles things, working with his coworkers, how he treats the customers, the way he carries himself, these things really stand out to me.   So now, since again I have a great duo to go to, I won't be going anywhere else.

Funny thing again as now there is a trio of people that continue to offer fantastic service with their great attitudes.  Jackie is one of the customer service reps that I noticed her right away.  The way she interacted with the  customers, her fabulus smile and positive attitude was easy to spot.  She takes so much pride and openly let's everyone know that she loves her job.  I found out from Shawn today when I picked up our car that had a recall service appointment, that she was hired at the Lincoln dealership from a sub shop that was near there due to her outstanding qualities that she shows today.   She just kind of laughed at the story and mentioned how lucky she is to work at a place that she loves working at so much.  I will be filling out my survey that they send out and I will make sure that I let them know there how valuable these three people are.

Wherever you are in your life, you need to add this kind of value wherever you work, wherever you live.  It will get you noticed more than you ever thought it could.  When the old saying says go an extra mile, you need to look to go at least the extra 2 or even 5 miles.   The world is crying for people to take the lead in customer service and leadership.  These three are the latest example of people that bring it to whatever they do in life.  
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Staying Positive When Life Gets Hard

2/7/2019

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This article that I had my students look at for one of their recent weekly blog assignments had a great title:  "How To Stay Positive When Life Gets Hard."  It was a very short article that really focused in on 3 people and their thoughts about staying positive.


"Nothing is ever achieved without some trials and tribulations. The first step in moving beyond those circumstances is to remain positive. Without that, you’ll be perpetually stuck in the situation. No good has ever come from negativity."   

— Mark Lee, founder and CEO of MDMartin, LLC 

It's a good reminder for all of to remember that our lives do have a lot of ups and downs throughout our time of being on this earth.  Remaining positive throughout life is a better way to take on these challenges compared to having a negative one.  For some people this is difficult and it helps for anyone to have other positive people around them, reading good information, listening to good information, having things to do in life that are connected to their passions and to taking good care of themselves too.  It's totally possible to more possible and again, it will help you figure things out a better than a negative attitude will. 


"Stay positive, focus on being mindful and keep a clear head. When problem solving, don’t get discouraged if it doesn’t all go according to plan. You can’t control everything in life or business, so embrace the adversity and dig in even further to drive a positive outcome. The harder you work for something, the more rewarding it is in the end."   

— Amanda Ruisi, founder and president of AKR Public Relations

Amanda brings up a fantastic idea here - it has so much to do with our current mindset that we choose to have.  Remember, we can't choose what happens to us most of the time, but we certainl can choose how we will react.  The old saying about life is 10% of what happens to us and 90% of how we respond. It is worth the hard work.  At least if things don't work out, you have practiced by giving great effort so the next thing you need to work on, you already have some good habits going. 


"I was diagnosed and treated for cancer when I was 19, and I have a uniquely optimistic and positive outlook as a result. But maintaining that positivity still takes constant effort. When I’m feeling down or overwhelmed, one of the best ways to change my mindset is to focus on gratitude and finding awe in the everyday. For example, when I got burned out from business travel last year, I took time on every flight to focus on what I’m grateful for and to think about how unbelievably awesome it is to be in the air flying."
--Jennifer Benz, founder and CEO of Benz Communications

Even if we are blessed to never have had cancer to deal with personally, my bet is that we all know someone who has had to fight that battle.   So this example is an extreme one of course, but it does allow us to see someone who is fighting a HUGE battle and the lessons we can learn from them and their fight that they have on their hands.  Learning lessons from others and their stories is something we should always look to do.  

​
Remember that there are plenty of examples out there; articles, books, podcasts, videos, seminars, shows, etc., where we can get some good information in order to create some good habits.   Remember what Zig Ziglar's son Tom said "The fastest way to success is to replace a bad habit with a good one."  This post hopefully helps you do that.  

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Time To Get Rid Of The Negative And Make Room For The Positive Stuff In Life!

4/27/2015

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"Delete the negative; accentuate the positive." – Donna Karan

A very simple statement to start out the week with and I think we all can take a quick moment right now to think about what is one thing I can do to make this true!

Mondays are always a good day to start new things, especially at work with a new attitude or outlook.  There are a few of us out there that actually look forward to Mondays.  Those that are lucky and blessed like I am (very thankfully), enjoy what we do and Mondays are a day to get back at it after a well-deserved couple of days off.

Part of what could make this difficult is the job that people are going to.  If they are dreading it and don’t enjoy going there, then this quote might just be reversed.  It certainly helps to have a place that is enjoyable and exciting, since we do spend so much time there during our lifetime.  So I believe it’s never too late to think about what type of career you want to have if you are not currently happy with the one you have.  Life goes by too fast to be spending most of our time miserable.  Those miserable feelings stick with us wherever we go.  When we go home, when we are out with friends, etc., if we are miserable and hate our job it will affect everything we do.

Now that I think about it this probably holds true for many things in our life.  The people we hang out with, the television we watch, the things we read, the things we eat, etc.  There is a whole bunch of items that it would be good to look at and see which ones we’d be better off without.  It’s always a good idea to take an inventory of all those items in our lives and see which ones are helping us get closer to where we want to, the person we want to become, our career wants, our relationships that we want, etc.

Remember, it just doesn’t happen right away as there has to be some thought put into separating the positive & negative things in our lives.  But I think it’s worth doing and the sooner the better.  I know I’m working on it right now and I know it’s an everyday kind of thing that I must stay focused with.  Keep checking back as I will probably get into some specifics soon, maybe here in blog but more probable in one of my podcasts.  I’m always open to thoughts and ideas, just share them with me and maybe we can come up with some good ideas together.
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Is The Glass Half Full or Half Empty? There's More To This Story - Quote Of The Week!

1/25/2015

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"The contents of the glass don’t matter; what’s more important is to realize there’s a pitcher of water nearby. In other words, we have the capacity to refill the glass, or to change our outlook." -- Shawn Achor

Anybody thirsty?  There is nothing like having a full glass of cold water to quench our thirst when we find ourselves really thirsty on a hot sunny day.  It is such a relief, an energizer, a re-focusing moment where we can feel better after we drink it.

There is also the question with this glass of how we view life.  Is the glass half empty or half full in our outlook in life?  Most of us know people where we can see how they view their glass of water just by their actions and words.

The key from this thought that Shawn leaves with us is that it doesn’t matter what the content are in the glass, nor does it matter at what level it is in the glass.  The important point is that we have to recognize there is a pitcher nearby that we can choose to grab and fill up the glass again and again and again!

That will take effort and thought on our part of course and that’s another piece of the puzzle that many people don’t want to do.  Some would rather other people or the government; fill up their glass rather doing it themselves.

If we take care of it ourselves, we get to choose what we pour into our glass.  Is it going to be water or will it be some other substance?  Will it be things that energize, help us to re-focus, grow stronger, etc.?  Will it be things that make us weaker, un-focused and distracted and even make us sick?  This connects with the fact that we have a choice as to what comes into ourselves and into our life that we want for ourselves.

We all can start to build a more positive outlook by asking ourselves these questions:  How can I reach out and better connect with my co-workers, neighbors, family or friends?  What are some ways my actions make a difference to the world?  What am I proud of accomplishing today?   

You can start off the week thinking about these things and I bet by the end of the week, you will be able to look back on some very positive moments.  You can share some thoughts and help not only yourself but others too. 
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Do More Than You Get Paid For???  Are You Crazy? - Quote Of The Week

1/11/2015

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"Do more than you are paid for. There are never any traffic jams on the extra mile." -- Brian Tracy


Starting off the new year with a new attitude about your effort, might just be one of the keys to not only accomplish more but you might just find a few more opportunities come your way too.  This is one concept that I try and bring to my students every year, every class; and I try and use it too in my life.  Doing more than you get paid for is one of the best ways to make things happen in your professional life.

First off, people notice.  Whether it’s your boss, your co-workers, your customers or your competition; someone will pick up the fact that you are someone that gets things done.  From these other people noticing you doing more than you get paid for, things will happen that will be good for you and your future.  More opportunities for more money, more opportunities for doing things that will advance your career, and others will turn to you to help them get things done.  That is another thing that pays well – becoming a problem solver for others.

The other thing that helps you out with you doing more – the simple fact that most people don’t do it.  Due to that fact, anytime that you do a little bit more, the 85+%  of others that are not doing that, all of them make you look great!  Remember, you don’t have to pay them or even thank them.  That’s the big part of this whole equation that works the best. Since there is such a large percentage that don’t take this approach in life, anybody who does look to do more than they get paid for, it gets noticed even more.

Please understand this concept:  just a little bit more effort on your part will be maximized many times over by the lack of effort by most other people.  Powerful and easy to do.  Even if you just focused on doing 1% more everyday – think about what you would have to show after one month.  Look at the year and what you will accomplish with that concept.  Wow!   Why don’t you start today?  At school, at work, at home, etc.  Try it and let me know how it goes.
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There Is Always Time to Refresh Our Attitude And Our Thinking - Quote of the Week!

9/1/2014

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"Refresh your attitude and adjust your thinking!" - Les Brown

Most days I get these great updates online from Les Brown and today was no exception.  When I saw this, it was part of a longer posting, but this first line really stood out to me.  Mainly it's because I know that I need to do this on a regular basis, but I needed to see it from Les to really make a connection I guess.  The more I thought about it, the more I realized that we all need to focus on this simple yet powerful statement.

It really has become apparent to me lately, especially watching and listening to the media, that if we don't refresh our attitudes once in awhile along with adjusting our thinking, we will fall victim to what the media is preaching and promoting to society.  The biggest part of what I see is going on is that there is a massive push it seems to have us take less responsibility for our own lives and to fixate blame on others.  That could be a certain political party or elected officials, it could be other countries, other races, the government, heck the list goes on and on.

Life continues to give us ups and downs.  It's our job to respond correctly to these things that life throws at us.  This summer with my knee surgery, both our kids out of the house and attending college, of course the same old money issues that seemed to have been around for years and years; certainly gets me thinking about having to make some changes.  I have always prided myself in having a good and positive attitude, but there has been plenty of times  where this statement has become something that I have focused on, but now I know how I need to continue doing it a lot more.

Leave it to Les Brown to keep me focused on things I know I have to do.  That's why I always promote that you find those sources of great and inspiring information that can help you get through difficult things in life. Remember, we are what we think.  Keep guarding your attitude along with what goes into your head. Find things that Les and others share on a daily basis to help you get through the ups and downs that life throws at us.  Any thoughts?  Any stories or examples to share?  You are always welcome and encouraged to just that by leaving some comments.

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Amazing people all around us - Quote Of The Week...

8/4/2014

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"I think there's nothing more amazing than helping people every day."
Naomie Harris

Some times it takes something different to help you see clearly something that you already knew about. I have had plenty of moments over the last 19 days or so to see many examples of people helping people.  With my knee replacement surgery keeping me at a slower pace lately, I've been able to see this more and more.  Of course it started at the hospital I was at for my surgery.  Everyone on staff there I saw them helping so many people and they did it with a great attitude and really connecting with each person.  Even my parents noticed how well things were run there when they came to visit.

I noticed it even when I was discharged as the gentleman that took me out in a wheel chair I got to talk with for a few minutes.  This guy has a full time job but he volunteers at the hospital every Friday.  When I asked him how long he has been doing this, he told me he's been at it for 10 years. He really enjoys giving back to help others.  What a great example as this guy was just a really nice guy.  It was really a nice way to be discharged from the hospital.

Another big example I have noticed lately is at the place I go to for Physical Therapy.  The two main guys who run their practice along with their assistants do an amazing job with their patients of all ages.  It is amazing how they connect with each of them from the young patients to their elderly ones.  It's amazing as to how busy they are that they are able to make the personal connections with their patients and really connect with them in order to help them.  I have seen this over the last few years of going to them for my knee and back.  My daughter and wife have also gone there for a variety of injuries too and have noticed the same great service.  As challenging as PT is for me and my knee right now, I thank them every day I'm there.  They are difference makers for me for sure.

I think it's truly amazing that there are so many people in every day areas of life that truly help others.  It's something that I think all of us should look to do more of since no matter where we are in life, we do come into contact with others that we can help in a positive way.  What ways can you look to help others more wherever you are at in life?  Seeing these examples have helped me to continue to look to help more people where I can since I have seen countless examples recently of people helping me out.
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"Be an Encourager ..." Quote of the Week - June 16, 2014

6/16/2014

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"Stop criticizing and be an encourager." - Carol Whitaker

This is one thing that I have been trying to do for years - being an encourager for others.  I need to continue to work on this skill for I still find myself criticizing others at times.  When I saw this tweet from Carol, it got me thinking right off the bat on how much better our world would be if we encouraged others more rather than criticizing others.

As I was getting ready to write some thoughts for this quote - I read another post from a former student who is now living in a different part of the country.  She wrote about how at her job there is a co-worker that she works with who is always criticizing her, nit-picking all the things she does wrong along never pointing out the good things she does.  No encouragement at all from this person.  She wrote about how she doesn't let it affect her and she just keeps up her great & positive attitude (much like when I had her in my classes) - and goes about doing her job.  Her post went on to say that this negative co-worker had to leave and she was pulled over to fill in for his job the rest of the shift.  Another co-worker in that area was so glad to see my former student working with her because the other person was always so negative about everything, including criticizing the other co-workers too.  My former student saw that it was not just her that this person was doing this too, it was everyone!

Well from the story it seems that the negative person came back and had changed his tune a little bit as there were small little compliments and thank-you's giving to my former student.  She mentioned how surprising it was to see and hear that from him.  Not knowing the whole story, my guess is that my student's and her other co-workers' examples of not letting the negative attitudes - the 3 C's (criticizing, condemning and complaining) get to them, really got noticed by "Mr. 3 C's" himself!  Not only did she and the others not let this person affect them and their work, but they also did not become like him!  So many times we chime in and start saying things like the 3 C's person.  Being around a 3 C person can make us feel like him (if we let those things become what we are thinking and doing) or it can inspire us to be more NOT like him and do things and think things that combat and go against the 3 C's.

I think it's safe to say, we all know someone like the criticizer from my former student's post. Either we work with someone like that or we have someone in our life that we know that is like that.

Another quick post I saw, also from another student (I love how they are out there making a difference) on how most people hate Mondays.  She wrote about that she was going to the gym to get her day going in the right direction and inspire her to make it not only a great day but a great week too!  She then asked an important questions to others - "tell me what inspires you"?  I told her what helps to inspire me.....(she does with her posts like she put out) and I will ask you the same question.  What inspires you?  Share it with me and others.  Make it a GREAT day and a FANTASTIC week.
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Quote of the Week - April 7, 2014

4/4/2014

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"I refuse to die an un-lived life." - Les Brown

This week we had the pleasure of having a few lessons from Les Brown for our Principles of Leadership class.  So many nuggets that this man gave us and this week's quote (coming out to you early too), is a prime example as to how valuable his message is for us.

Taking on this attitude that you don't want to live a life that is un-lived, that you want to think about every day on how to live more of life - is a huge difference maker.  It is so easy to live a life of going day to day, just getting by, thinking that you are doing  better than most people, and the list of cliches goes on and on and on.

It takes a conscious effort to know that you don't want to die, not having really lived.  Too many people I think are like me - where we wait too long until we start taking this idea on.  It's something that Les and my students have helped me see that I need to focus on this more and more.  Looking at each day differently than before, especially with the important people in our lives -that's a great place to start.  This is also causing me to look ahead a little more too.  At least this way I have an idea where I'm going.  Along with I know what type of person I need to become in order for me to make that happen.  I've heard it many times before that the best investment we can all make is investing in ourselves.  That is what I'm looking to do.

So as many schools take a break - it's a great time of year (if you can find a few moments) to sit back and relax along with spending some time to think about how things are going in your life.  Shake off the winter chills and hopefully Spring will warm us up a little bit. As always, love the comments and ideas that come from you, they really help me a lot.
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Quote of the Week - March 17, 2014

3/18/2014

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“Attitude is a little thing that makes a big difference.” – Winston Churchill

This is one thing that I have been working on myself for years.  I find it amazing those students that have this idea down - how much of a difference it makes with them and the jump they have on not only their peers but also plenty of adults too.  I have a few of these examples every year in my classes.  Kids that have a clue.  They have this different look about them.  They act differently.  They talk differently.  They are quietly confident and some are not not so quiet about their confidence.  One thing for sure, it's inspiring for sure.  They help me more than they will ever know.

Lessons in attitude.  We get them every day, from all different sources.  We get to (and should) learn from them. Again, these lessons present themselves everyday.  It's up to us on what we do with them.  I am focusing my attentions on learning about attitudes every day and many of my students are some of the best teachers too.

One thing that helped me lately and I've talked about it before.  I've been trying to listen to some recordings every day from different podcasts to some audio books.   A little bit on my drive into school each morning and I can tell you it helps tremendously.  It's just like taking a bath or shower, it's just like eating... we need it everyday.  

What are you doing to adjust your attitude everyday?  What lessons are you learning on most day about the importance of attitude??  As always, love learning from others too... help me out. :-)
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    Coach John Daly

    In Education for 34 years & recently, I decided to retire from full-time teaching.    Started coaching girls basketball in 1981 & still around the game today.  Looking to share insights, thoughts and ideas to help everyone find their own piece of success.

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